Hello, my name is

Angel Morales

I am a

Business Technology, Operations and Product Marketing Consultant

About Me

Hello. My name is Angel Morales and I am an an accomplished marketing, retail operations and events professional with an extensive retail and marketing operations support experience in strategic and tactical management of production and service departments for early-stage and high growth telecom, banking, entertainment, e-commerce and retail companies in support of customer care, event management, project management, service order processing and billing functions.

Skills

What can I do for you?

consulting

Problem Solving
Interpersonal Skills
Communication
Creativity and Imagination
Teamwork

operations

Business Operations
Process Documentation Assessment Identify Efficiencies Performance Measurement KPI Reporting

call center

Call Center Operations
Staffing Structure Work Force Management Performance Improvement Reporting
CRM
Salesforce ICOMS CRM Definition Design Implementation Training

cms

Content Management Systems (CMS)
Wordpress Joomla Drupal

network

Telecommunications
Interconnection Agreements Network Management Network Maintenance Hi-Capacity Service Order Processing (Access and Local Service) Network Inventory Tools

Personal Information

Mailing Address
PO BOX 1442
Monrovia, CA 91017-1442
E-Mail
angel@angelmorales.net
Office
626-249-4812
Mobile
626-221-5278

Experience

My experience extends across multiple business disciplines which can be leveraged across multiple industries.

from Oct 2012 – Jul 2014

Operations Director Miami/Haiti

binära optioner magnet bot översyn BOOM FINANCIAL, LLC. Mountain View, CA

Defined, trained and established the business procedures for their retail operations in South Miami and directly responsible for the implementation and integration of a 22 seat, quadrilingual (English, Spanish, French, Creole) Call Center based in Port Au Prince Haiti. Designed, documented and trained Salesforce for lead management and customer relationship management.

from Jun 2011 – Oct 2012

Product Marketing Director – Los Angeles/Mexico

how to use binary options bullet BOOM FINANCIAL, LLC. Mountain View, CA

Directly responsible for the development of product marketing strategy for the Los Angeles Hispanic Market to Mexico Corridor. Established a local 10 seat Call Center to support members from Mexico and US (Los Angeles) to decrease from $22K a month to $12K a month.

from Oct 2008 – Jun 2011

Operations Director

iq Option Händler CBC Broadband Holdings, LLC, Los Angeles CA

Migrated operations of 10 seat call center from outsourced vendor; resulting in annual savings of $160K+. Managed the network integration of the company’s IP Voice switch, improving voice services margins. Led the planning and gathering of operations requirements to upgrade the Convergys billing platform (ICOMS). Managed the migration from one bill-print vendor to another to yield an annual savings of $7K and cost avoidance of $20K to remain with the current vendor. yield a monthly savings of $13K or $160K+ annually.

from Oct 2006 – Oct 2008

New Product Project Management

United binary options Telscape Communications, Monrovia CA

Led the product development, process re-design, OSS and network integration to support the wireless market entry as an MVNO (Mobile Virtual Network Operator) into market with multiple distribution channels.

Oct 2005- Oct 2006

Service Order Processing Director

binary options Telscape Communications, Monrovia CA

Responsible for the management three supervisors and 28 hourly employees in a back-office environment; processing over 24k service order requests a month.
• Implemented key performance indicators to increase process efficiencies and reduced operational costs through process improvements, a 20% force reduction, overtime control, productivity and quality improvements.
• Contributed to 8% reduction in subscriber churn between Q4 ‘05 and Q3 ‘06

from Jan 2000 – Aug 2001

High Capacity Network Service Order Processing

Telscape Communications, Monrovia CA

Directly responsible for maintenance of network inventory, ordering, augmenting and moving trunks for Local Interconnect Traffic and Meet Points based on traffic and price.

  • Identified network routes which decreased network costs by $150K per month.
  • Augmented network capacity while reducing monthly costs by $20K.

Education

2006

University of Chicago GSB

Chicago, Il

New Product Development – Executive Education Program

2004

University of La Verne

La Verne, CA

Bachelor of Arts – Education

Let's Get Social

Connect with me on most social networks and instant messaging services.

Send Me an E-mail

Where to find us!

Find us

Angel Morales - Consulting

848 S Myrtle Ave, Suite 1
Monrovia
USA

  • Hours of operation depends on the number of coffee cups we drink! Generally here Monday thru Friday 10am-6pm or by appointment.
  • 626-932-1400
  • 626-221-5278
  • angel@angelmorales.net